ITSM process design
Incident, problem, change, request and knowledge processes aligned with ITIL 4, and with how your teams really work.
IT operations
ServiceOps Consulting
ServiceOps joins the service desk and IT operations into one loop: monitoring feeds incidents, incidents feed problems, and changes are made with their risk in view. We design the processes and integrate the tools that make it work.
Stack & frameworks
- 01ITIL 4
- 02BMC Helix
- 03ManageEngine ServiceDesk Plus
- 04CMDB
- 05AIOps
- 06Observability
NX // IT operations01 · What we deliver
Service desk implementation
Deployment and configuration of ITSM platforms, catalogues and SLAs.
CMDB & service mapping
A configuration database you can trust, linked to the business services it supports.
Event & AIOps integration
Monitoring and event correlation that open the right ticket, for the right team, with context.
Reporting & continual improvement
Dashboards and reviews that turn ticket data into fewer incidents.
02 · How we work
The same four-step method on every engagement, so you always know where the project stands.
- 01
Assess
Workshops, audits and interviews to map your environment and risks.
- 02
Design
Target architecture, controls and plan, with costs and milestones.
- 03
Implement
Build, integrate and migrate, with your teams alongside us.
- 04
Run & improve
Train, support and improve against the agreed indicators.
03 · Outcomes
Proactive incident management
Issues detected and routed before users call.
Faster resolution
Context-rich tickets and clear ownership.
Safer change
Changes assessed against the services they touch.
04 · Related products
Frequently asked questions
Is Nexflow suitable for mid-market companies?
Absolutely. We work with mid-market and enterprise organisations and size every process to the team that will run it.
Do we need to replace our current tools?
Not necessarily. We often start by fixing processes and integrations on the tools you already have.
Get in touch
Ready to transform your IT operations?
Tell us where you are and where you need to be. We will come back with a clear plan, and a demo if you want one.